Refund policy
OUR COMMITMENT TO QUALITY
At DNA Official, we take great care to ensure that every product we make meets the highest standard of quality before it reaches you. Each item is checked before shipping, and we stand behind the craftsmanship of everything we sell.
DAMAGED ITEMS
Because we hold our products to such a high standard, we only accept refunds in cases where the apparel arrives damaged.
To qualify for a refund, you must:
- Record a video of yourself unboxing the product, showing the package being opened and the item being removed, without cuts or edits.
- Clearly show the damage on camera.
- Send the unboxing video to us at sales@dnaofficial.co within 48 hours of receiving the product.
Refund requests submitted without an unedited unboxing video, or submitted after the 48-hour window has passed, will not be accepted.
HOW TO REQUEST A REFUND
Email sales@dnaofficial.co with the following:
- Your order number
- A brief description of the damage
- The unboxing video showing the damage
Our team will review your request and get back to you as soon as possible.
REFUND OUTCOME
Once a claim is reviewed and approved, we will let you know the next steps for your refund. Approved refunds are processed back to your original payment method.
CONTACT
Questions about this Refund Policy should be sent to sales@dnaofficial.co.